Returns and Refunds Policy

Thank you for shopping with Bisous Gigi!

We take pride in every item we create, and we want you to love it. That said:

• We do not accept returns or exchanges for buyer preference, or for items that are on sale or discounted.
• We will replace or refund your order if:
  
  • There’s a fulfilment error (wrong item, incorrect print)
  • The item is damaged during shipping
    

How to Request a Replacement or Refund

 

If your order arrives damaged or with a printing error:

1. Contact us within 14 days of receiving your order.
2. Include a photo showing the issue so we can see exactly what went wrong.

We’ll review your request and provide a replacement or refund at our discretion.

 

European Union Customers

 

If your order is shipped to the EU, you have the right to cancel or return your order within 14 days.

• Please note: This applies only if the product is defective or incorrect.
• Items must be in the same condition as received, with photos provided.

 

Shipping & Handling

 

• Please allow 3-7 business days for production, plus shipping time.
• Tracking info will be provided once your order ships.
• We are not responsible for packages lost or stolen after they have been shipped.

 

Need Help?

 

Questions? Concerns? Just want to say hi?

• Email us at info@bisousgigi.com - we are happy to help!

Thank you for supporting a small business, we truly appreciate you! 💋